Payment, Shipping, Returns, & International Orders
Equus Libris accepts Visa, MasterCard, American Express, Discover, and bank transfer through Paypal (a confirmed Paypal shipping address is required). We also accept checks, ceritifed checks, and certified money orders (checks require 14-21 days to clear prior to shipping). You will be notified immediately after any purchase via a confirmation e-mail detailing your transaction. All transactions are handled in a safe, encrypted format by a secure server to ensure Equus Libris and our customers maximum security, and the assurance that your information stays confidential, private, and safe.
You can also speed through checkout with secure credit card payments through Google Checkout, with no need to create a separate account in our store.
Please note that not all discount coupons are compatible with Google Checkout. If you have a discount coupon code, and are making your payment with google checkout, please contact us at the time of purchase and we will deduct the discount from your total when the order is charged.
Important note - If you are making payment with Google Checkout & receive a shipping charge of exactly $50.00, this is an ERROR! Please refresh the page to see the correct shipping charges.
Domestic US shipping is usually within 10 - 14 days for in stock items. International shipping is by Airmail and is usually within 10 - 14 days for in stock items. Expediated shipping is available for in-stock items at additional charge, please call us for rates and availablitiy.
Most items are shipped via USPS, saddles are typically shipped via Fed Ex.
Out of stock & special order items will require additional shipping time - customers are notified at time of purchase as to the expected shipping time.
Your complete satisfaction is extremely important to us! *Most items may be returned for any reason in original, unused condition within 14 days for a full refund of the purchase price. It really is that simple! Please note exclusions below.
The refund amount must be reduced accordingly on any returned items that are not in original, unused condition. The buyer is responsible for shipping and insurance on any returned item - we can not be held responsible for any item damaged or lost by the shipper.
*Videos/DVDs/CDs/Audiotapes/Books - Videos, DVDs, CDs, Audiotapes, & Books are not eligible for return. If for some reason your item seems to be defective, please contact us for an exchange.
*Saddles - Most saddles are Special Order items and are not eligible for return, with the exception of saddles designated as "Free Trial", in which case our Saddle Trial Policy applies. All saddles must be paid for by Google Checkout, Check, or Money Order (No Paypal). Payment must pass Google Checkout risk assessment, if it does not, only Checks or Money Orders will be accepted. (Please note that saddles are only available for shipping to US at this time, unless payment is made by a verified international money order.)
*Special Order items - Sorry, no returns on special order items (these are clearly marked, "Special Order"), unless the item should be defective (we check all items prior to shipment, so this would be very rare). Once items are put on order for you, a 35% restocking fee will apply to any refunds should the customer decide to cancel special order items.
Please note: Refunds requested prior to shipping are less any payment processing charges. Paypal payments that do not provide a Paypal confirmed shipping address will be refunded less Paypal fees.
Any customs fees that may be charged by the country of destination are the responsibility of the buyer. Please note that there are no returns on international orders.
We are glad to answer any questions you may have about any of our items, please feel free to contact us at the number below or by using the "Contact Us" form (at the bottom left column of the page). Thank you!